How Fast Can I Get My Products?

• The time from when you pay to the time when you receive the goods is typically 7-10 days. See below to find out details.
• Your orders will be Quality Controlled, Packed, and Dispatched within 6 days of payment (usually faster). 
• Transit time from our manufacturer to your delivery destination, including delivery by courier to your door, is normally only 3-5 days.
• If you need help tracking your delivery, or have concerns about a delivery time, email us and we will be on hand to answer your questions. 

How Are Goods Shipped To Me?

• We'll ship your goods to you by air express courier.
• The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. 
• Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high. 
• Air express courier: after dispatch from the warehouse to the airport and on to the nearest courier hub. From there the goods are delivered by the courier's local services.
• Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, we will assist as much as possible.
• In certain countries, courier packages are subject to abnormal delays due to Customs inspection. 

Receiving Your Delivery

• Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
• It is essential you provide a full, accurate shipping address, and a valid delivery phone number. 
• If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.
• If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.

Shipping Costs

• All our shipping fees are calculated automatically according to the actual kg weight of the goods and dimentions plus the delivery location.
• The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
• The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
• All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.
• If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Worldwide Shipping and Legality

• We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
• Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
• Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Returns and Refunds

• All our products come with a 12 month warranty.
• This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
• If you experience any problem with a product bought from eye4digitalcameras, contact us first and we will do our best to advise you.
• Any returns must be discussed with eye4digitalcameras Customer Support in advance, and authorized so they are sent with the correct paperwork.
• All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
• In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the warehouse are payable by you, and cannot be compensated by eye4digitalcameras.com.
• Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.
  
  

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Read The Small Print!

• Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from us by courier arrive safely with no problems at all!
• Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don't order PAL products for your market. We will ship you whatever you order, so eye4digitalcameras.com do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition eye4digitalcameras.com is not responsible for informing you of possible import restriction issues before or after purchase.
• We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We will not be liable for any damage or personal loss due to incorrect installation of our products.
• Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay.